Global Trust & Safety Tech Training Architect

Amazon Web Services (AWS); Dallas (TX); On-site; USD 118,000 - 160,000; Full time

Benefits offered by this job

health insurance

401(k) matching

paid time off

parenteral leave

Job summary

Amazon Web Services, Inc. is seeking a Technical Training Specialist to craft and deliver training for the Trust & Safety organization.

You will translate complex AI and system architectures into practical, hands-on learning experiences and steward the end-to-end training lifecycle. In a fast-paced environment, you will partner with engineers, SMEs, and operations to publish and measure outcome-based learning.

Qualifications

• 3+ years designing and delivering technical training materials.
• Ability to translate complex systems into structured learning experiences.
• Experience using data and metrics to drive improvements.
• Bachelor's degree in a related technical field or equivalent.

Responsibilities

• Develop fluency in technical systems within your program area and assess design trade-offs.
• Design and build technical training with hands-on labs and applied exercises.
• Author clear, accurate technical documentation and SOPs for trainers and engineers.
• Serve as a technical liaison to translate architecture changes into learning needs.
• Drive AI enablement by adopting AI-powered content tools and workflows.
• Leverage LMS and platforms to deploy, track, and scale technical training.
• Define success metrics, measure proficiency gains, and iterate based on data.
• Ensure training programs comply with applicable regulatory requirements.

Skills

Technical training design

Cross-functional collaboration

Data-driven decision making

Project management

Education

Bachelor's degree in Computer Science, Engineering, or related technical field

Tools

LMS (Learning Management System)

AI/ML tooling

Job description

Amazon Web Services, Inc. is seeking a Technical Training Specialist to craft and deliver training for the Trust & Safety organization.

You will translate complex AI and system architectures into practical, hands-on learning experiences and steward the end-to-end training lifecycle. In a fast-paced environment, you will partner with engineers, SMEs, and operations to publish and measure outcome-based learning.