AI-Driven Instructional Designer for Trust & Safety

Prime Video & Amazon MGM Studios; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Instructional Designer to build and run an AI-native learning program for Trust & Safety analysts. You’ll design onboarding, ongoing training, and certification across markets, using generative AI to author modules and personalized paths.

You will create AI-driven practice environments, measure impact on time-to-competency and quality, and keep content current with evolving policies in collaboration with Policy, Ops, and Product partners.

Qualifications

• 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
• Hands-on experience using generative AI tools to build learning content — you’ve shipped things, not just experimented.
• Track record of measuring learning against real outcomes, not just satisfaction scores.

Responsibilities

• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

Skills

Generative AI usage

Instructional design

Learning measurement

Content authoring

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking a Senior Instructional Designer to build and run an AI-native learning program for Trust & Safety analysts. You’ll design onboarding, ongoing training, and certification across markets, using generative AI to author modules and personalized paths.

You will create AI-driven practice environments, measure impact on time-to-competency and quality, and keep content current with evolving policies in collaboration with Policy, Ops, and Product partners.