Global Technical Training Lead, Trust & Safety

Amazon Inc.; Herndon (VA); On-site; USD 118,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services is seeking an experienced Technical Training Specialist to support the Trust & Safety organization with global learning initiatives. This role focuses on translating complex architectures into actionable training, developing hands-on labs, and delivering measurable improvements across AI-enabled workflows.

You will collaborate with engineering, SMEs, and Operations to design, implement, and scale training, while maintaining compliance and ensuring timely delivery aligned with

Qualifications

• 3+ years of technical support work, engineering or operations environment experience.
• 3+ years of designing and developing IT or technical training materials and content experience.
• Experience using data and metrics to determine and drive improvements.
• Experience with end-to-end project management, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines.
• Demonstrated ability to understand technical design approaches, system architectures, and technology trade-offs.

Responsibilities

• Apply technical judgment - Develop fluency in the technical systems in your program area; understand design approaches and technology trade-offs, spot risks in proposed solutions, and ask the right technical questions to ensure sound trade-offs are made.
• Design and build technical training - Translate complex technical systems and architecture changes into structured, outcome-based learning for technical customers - learning paths, hands-on labs, applied exercises, and job aids that build real proficiency, not just awareness.
• Author technical documentation - Produce and maintain clear, accurate technical documentation and content: SOPs, training architecture narratives, functional requirements, design specifications, and reference material, validated for technical accuracy with engineering and SMEs.
• Serve as the technical liaison - Translate architecture and workflow changes into learning requirements, simplify technical complexity into deliverable solutions, and flag risks that impact scope, quality, or builder capacity.
• Drive AI enablement - Champion adoption of AI-powered content-development tools, just-in-time delivery, and Agentic Skills frameworks to improve the efficiency, scale, and currency of technical enablement.
• Leverage learning platforms and LMS - Deploy, track, and scale technical training through the learning management system (LMS) and learning platforms; analyze LMS data to validate learning metrics, surface gaps, and drive data-driven improvements, troubleshooting and documenting scalable solutions.
• Measure impact and improve - Define success metrics, instrument your solutions, measure proficiency gains and adoption, and iterate based on data; optimize procedures and processes and mitigate immediate risks.
• Ensure training compliance - Ensure technical training and certification/accreditation programs incorporate applicable compliance and regulatory requirements; monitor for changes, and escalate compliance risks with mitigation recommendations.
• Own delivery with program discipline - Own the end-to-end delivery of the technical learning initiatives you lead: define requirements, establish milestones, prioritize intake, make trade-offs between time, quality, and resources, and clear blockers — escalating when appropriate.
• Partner cross-functionally - Work with engineering and technical teams, SMEs, Workforce Management (WFM), Business and GL stakeholders to align technical enablement to business-critical timelines.
• Communicate to leadership - Deliver clear status reporting, risk mitigation plans, and path-to-green documentation; participate in business reviews (e.g., WBR/MBR) and present decisions to leaders.
• Contribute to the team - Contribute to team development, mentor where appropriate, and participate in the hiring process.

Education

Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent

Job description

Amazon Web Services is seeking an experienced Technical Training Specialist to support the Trust & Safety organization with global learning initiatives. This role focuses on translating complex architectures into actionable training, developing hands-on labs, and delivering measurable improvements across AI-enabled workflows.

You will collaborate with engineering, SMEs, and Operations to design, implement, and scale training, while maintaining compliance and ensuring timely delivery aligned with