Senior Inside Sales: Life Sciences Service Contracts

Leica Biosystems; Cincinnati (OH); On-site; USD 85,000 - 104,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Remote work eligibility

Job summary

Leica Biosystems in Cincinnati, Ohio, seeks a Senior Inside Sales Representative, Service, to drive renewal, conversion, and new service contract revenue across a defined North American territory. You will engage customers, position uptime and total cost of ownership, and work with Field Service Engineers to ensure a seamless customer experience.

This role reports to the Director, Service Business Operations.

Qualifications

• Bachelor’s degree with 2+ years of experience OR Masters Degree with 0-2 years of experience.
• Experience managing a sales pipeline and working toward revenue targets.
• Foundational negotiation skills, including pricing and service scope discussions.
• Experience using CRM tools (Salesforce) and ERP systems (SAP, Oracle), with proficiency in Microsoft Office.

Responsibilities

• Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle.
• Support contract renewal and penetration by engaging customers ahead of warranty expiration and contributing to conversion of time‑and‑material accounts to contract coverage.
• Translate customer needs into value‑based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership.
• Execute territory plans and maintain forecasting using CRM and quoting tools to manage pipeline, track performance, and support accurate forecasts.
• Partner cross‑functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience.

Skills

Sales pipeline management

Revenue targets

Negotiation

CRM tools

Education

Bachelor’s degree with 2+ years

Masters degree with 0-2 years

Tools

Salesforce

SAP

Oracle

Microsoft Office

Job description

Leica Biosystems in Cincinnati, Ohio, seeks a Senior Inside Sales Representative, Service, to drive renewal, conversion, and new service contract revenue across a defined North American territory. You will engage customers, position uptime and total cost of ownership, and work with Field Service Engineers to ensure a seamless customer experience.

This role reports to the Director, Service Business Operations.