Senior Inside Sales — Service Contracts (Life Sciences)

Leica Biosystems; Fargo (ND); On-site; USD 85,000 - 104,000; Full time

Job summary

Leica Biosystems in Fargo, ND is seeking a Senior Inside Sales Representative, Service to drive renewal, conversion, and new service contract revenue within North America. You will manage a robust pipeline, forecast accurately, and partner with Field Service Engineers to ensure timely delivery of service contracts and expansion opportunities.

The role requires strong negotiation skills, CRM and ERP system experience, and the ability to travel 10–15% as needed.

Qualifications

• Bachelor’s degree required or Master’s degree with corresponding experience.
• Experience managing a sales pipeline and meeting revenue targets.
• Foundational negotiation skills for pricing and service scope discussions.
• Experience with CRM tools (Salesforce) and ERP systems (SAP, Oracle).

Responsibilities

• Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle.
• Support contract renewal and penetration by engaging customers before warranty expiration and converting time-and-material accounts to contract coverage.
• Translate customer needs into value-based solutions by highlighting uptime, risk mitigation, and total cost of ownership.
• Execute territory plans and forecast using CRM and quoting tools to manage pipeline and support accurate forecasts.
• Collaborate with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience.

Skills

Sales pipeline

Negotiation

Salesforce CRM

ERP SAP/Oracle

MS Office

Education

Bachelor's degree

Master's degree

Job description

Leica Biosystems in Fargo, ND is seeking a Senior Inside Sales Representative, Service to drive renewal, conversion, and new service contract revenue within North America. You will manage a robust pipeline, forecast accurately, and partner with Field Service Engineers to ensure timely delivery of service contracts and expansion opportunities.

The role requires strong negotiation skills, CRM and ERP system experience, and the ability to travel 10–15% as needed.