Senior Incident Response Lead

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 100,000 - 124,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Senior Incident Response Coordinator to lead tactical IT incident coordination in a federal context, drive war rooms, cadence, and cross-team collaboration. You will translate technical impact into business terms for executives and ensure readiness and continual improvement.

Applicants should have 8+ years in incident management, ITIL expertise, and strong communication skills, with U.S.

Qualifications

• Bachelor’s degree or equivalent in IT, CS, business, or related field.
• 8+ years in incident management or related IT roles, incl. leadership of major incidents.

Responsibilities

• War-Room Facilitation: coordinate major incident bridges and track progress to closure.
• Process Execution & Standards: maintain incident playbooks and escalation matrices.
• Value-Stream Awareness: engage infra, app, cloud and network owners to restore service.
• Communications: produce leadership updates and executive briefings translating impact to business terms.

Skills

Incident management

ITIL principles

Leadership

Executive communications

Cross-team collaboration

Education

Bachelor’s degree or equivalent

Tools

ITSM platforms

Monitoring solutions

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Senior Incident Response Coordinator to lead tactical IT incident coordination in a federal context, drive war rooms, cadence, and cross-team collaboration. You will translate technical impact into business terms for executives and ensure readiness and continual improvement.

Applicants should have 8+ years in incident management, ITIL expertise, and strong communication skills, with U.S.