Senior Incident Response Lead

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 100,000 - 124,000; Full time

Benefits offered by this job

Restaurant perks

Job summary

ASM Research, An Accenture Federal Services Company is seeking an experienced Senior Incident Response Coordinator to lead tactical coordination during complex IT incidents. You will drive war rooms, runbooks, and cross-team collaboration while delivering executive-ready communications at and after major events.

The role requires deep ITIL knowledge, 8+ years in incident management, and a US citizenship with active SECRET clearance or ability to obtain one.

Qualifications

• Bachelor’s degree in IT/CS/BA or equivalent work experience.
• 8+ years of incident management or related IT roles, including leadership of major incidents in large, complex enterprise or federal IT environments.
• Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications.
• Demonstrated proficiency with incident management tools, IT service management platforms, and monitoring solutions used to manage major incidents and produce operational and executive reporting.
• Excellent problem-solving, analytical, written, and verbal communication skills, with proven ability to brief senior leadership and translate technical risk into business terms.
• Demonstrated ability to lead multiple concurrent complex incidents, make timely decisions with incomplete information, and drive consensus across diverse technical and business stakeholders.
• Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.

Responsibilities

• War‑Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
• Process Execution & Standards: Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
• Value‑Stream Awareness: Engage dependencies early based on service mapping; identify/remove bottlenecks delaying restoration.
• Communications: Produce leadership updates/executive briefings translating technical impact/risk/remediation into clear business language; maintain SSOT.
• Cross‑Practice Integration: Coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR; support PIRs and trend analysis.
• Readiness & Drills: Run tabletop exercises; review playbooks; audit on‑call readiness; ensure consistent execution across shifts/teams.
• Mentoring: Coach coordinators/junior IM staff on escalation protocols, communication discipline, and analysis techniques.
• Evidence & Audit Trail: Ensure timelines, key decisions, and impact assessments are documented and stored to meet compliance and audit requirements.

Skills

Incident management

ITIL concepts

Leadership

Executive communications

Education

Bachelor’s degree in IT/CS/BA

Tools

ITSM platforms

Monitoring solutions

Incident mgmt tools

Job description

ASM Research, An Accenture Federal Services Company is seeking an experienced Senior Incident Response Coordinator to lead tactical coordination during complex IT incidents. You will drive war rooms, runbooks, and cross-team collaboration while delivering executive-ready communications at and after major events.

The role requires deep ITIL knowledge, 8+ years in incident management, and a US citizenship with active SECRET clearance or ability to obtain one.