Senior Incident Response Lead

ASM Research, An Accenture Federal Services Company; Lincoln (NE); On-site; USD 100,000 - 124,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Senior Incident Response Coordinator to lead major IT incident management, drive war rooms, and maintain runbooks. You will coordinate across infra, apps, cloud, network, and cyber teams while producing executive-ready updates and post-incident analysis.

The role requires a deep ITIL background, 8+ years in incident management, and active SECRET clearance.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
• 8+ years of experience in incident management, incident response, or related IT roles, including leadership of major incidents in large, complex enterprise or federal IT environments.
• Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications.
• Demonstrated proficiency with incident management tools, IT service management platforms, and monitoring solutions used to manage major incidents and produce operational and executive reporting.
• Excellent problem‑solving, analytical, written, and verbal communication skills, with proven ability to brief senior leadership and translate technical risk into business terms.
• Demonstrated ability to lead multiple concurrent complex incidents, make timely decisions with incomplete information, and drive consensus across diverse technical and business stakeholders.
• Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.

Responsibilities

• War‑Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
• Process Execution & Standards: Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
• Value‑Stream Awareness: Engage dependencies (infra, app, identity, cloud, network) early based on service mapping; identify/remove bottlenecks delaying restoration (approvals, routing).
• Communications: Produce leadership updates/executive briefings translating technical impact/risk/remediation into clear business language; maintain SSOT.
• Cross‑Practice Integration: Coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR where service impact/security intersects; support PIRs and trend analysis.
• Readiness & Drills: Run tabletop exercises; review playbooks; audit on‑call readiness; ensure consistent execution across shifts/teams.
• Mentoring: Coach coordinators/junior IM staff on escalation protocols, communication discipline, and analysis techniques.
• Evidence & Audit Trail: Ensure timelines, key decisions, and impact assessments are documented and stored to meet compliance and audit requirements.

Skills

Incident management

Incident response

ITIL principles

Clearance: Active SECRET

Executive communication

Leadership

Analytical thinking

Cross-team collaboration

Education

Bachelor's degree in IT/CS/Business

Tools

Incident management tools

ITSM platforms

Monitoring solutions

Job description

ASM Research, An Accenture Federal Services Company is seeking a Senior Incident Response Coordinator to lead major IT incident management, drive war rooms, and maintain runbooks. You will coordinate across infra, apps, cloud, network, and cyber teams while producing executive-ready updates and post-incident analysis.

The role requires a deep ITIL background, 8+ years in incident management, and active SECRET clearance.