Senior Incident Response Lead

ASM Research, An Accenture Federal Services Company; Richmond (VA); On-site; USD 100,000 - 124,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks an experienced Incident Response Coordinator, Senior to lead tactical IT incident coordination, run war rooms, and ensure rigorous playbooks and communications. You will partner with cyber defenders when required and drive continual improvement in incident readiness.

The role requires 8+ years in incident management within large, enterprise or federal environments, with ITIL proficiency and strong leadership capabilities. U.S.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
• 8+ years of experience in incident management, incident response, or related IT roles, including leadership of major incidents in large, complex enterprise or federal IT environments.
• Deep understanding of ITIL principles and advanced incident management and response best practices, including governance of runbooks, escalation models, and communications.
• Demonstrated proficiency with incident management tools, IT service management platforms, and monitoring solutions used to manage major incidents and produce operational and executive reporting.
• Excellent problem-solving, analytical, written, and verbal communication skills, with proven ability to brief senior leadership and translate technical risk into business terms.
• Demonstrated ability to lead multiple concurrent complex incidents, make timely decisions with incomplete information, and drive consensus across diverse technical and business stakeholders.

Responsibilities

• War-Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure; enforce decision/messaging cadence.
• Process Execution & Standards: Maintain/enforce incident playbooks, escalation matrices, and communication templates; ensure ITSM record quality, CI linkage, and documentation discipline.
• Value-Stream Awareness: Engage dependencies early based on service mapping; identify/remove bottlenecks delaying restoration.
• Communications: Produce leadership updates/executive briefings translating technical impact/risk/remediation into clear business language; maintain SSOT.
• Cross‑Practice Integration: Coordinate with Problem, Change, Release, Service Continuity, and SOC/Cyber IR; support PIRs and trend analysis.
• Readiness & Drills: Run tabletop exercises; audit on‑call readiness; ensure consistent execution across shifts/teams.
• Mentoring: Coach coordinators/junior IM staff on escalation protocols, communication discipline, and analysis techniques.
• Evidence & Audit Trail: Ensure timelines, key decisions, and impact assessments are documented and stored to meet compliance and audit requirements.

Skills

Leadership

Communication

Problem solving

Executive briefing

Analytical thinking

Team coordination

Education

Bachelor’s degree or equivalent

Tools

ITSM platforms

Monitoring tools

Job description

ASM Research, An Accenture Federal Services Company seeks an experienced Incident Response Coordinator, Senior to lead tactical IT incident coordination, run war rooms, and ensure rigorous playbooks and communications. You will partner with cyber defenders when required and drive continual improvement in incident readiness.

The role requires 8+ years in incident management within large, enterprise or federal environments, with ITIL proficiency and strong leadership capabilities. U.S.