Senior Implementation Leader - Remote (Up to 25% Travel)

First Advantage; Alabama; Remote; USD 100,000 - 125,000; Full time

Benefits offered by this job

Remote work

Medical insurance

401k match

Employee Stock Purchase Plan

PTO and holidays

Job summary

First Advantage is seeking a Senior Professional Services Manager (Implementation) to oversee complex enterprise deployments from discovery to go-live, translating business and technical needs into scalable solutions. This role demands strong leadership, cross-functional influence, and a customer-centric approach to deliver rapid value while maintaining quality.

The successful candidate will collaborate with Sales, Product, Technology, and Operations, mentoring peers and shaping implementation

Qualifications

• 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
• Proven ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable to commitments.
• Ability to translate integrations, APIs, data exchange, configuration, and ATS/HRIS concepts into clear business implications and actionable recommendations.

Responsibilities

• Lead complex enterprise implementations across the First Advantage product portfolio, from discovery and solution design through configuration, testing, go-live, stabilization, and transition to Customer Success.
• Turn customer business and technical requirements into scalable, supportable solutions and guide decisions toward best-practice.
• Orchestrate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners, and customer teams, resolving blockers and holding stakeholders accountable.

Skills

Enterprise program leadership

Solution design

Stakeholder management

Negotiation

Executive presence

Education

Bachelor's degree

Tools

APIs

ATS/HRIS integrations

Job description

First Advantage is seeking a Senior Professional Services Manager (Implementation) to oversee complex enterprise deployments from discovery to go-live, translating business and technical needs into scalable solutions. This role demands strong leadership, cross-functional influence, and a customer-centric approach to deliver rapid value while maintaining quality.

The successful candidate will collaborate with Sales, Product, Technology, and Operations, mentoring peers and shaping implementation