Senior Enterprise Implementation Lead (Remote)

First Advantage Global operating Centre; New York (NY); A distancia; USD 100.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Travel up to 25%

Medical, Vision, Dental

401k with employer match

PTO & holidays

Descripción de la vacante

First Advantage is seeking a Sr. Professional Services Manager (Implementation) to lead complex enterprise deployments from discovery to go-live, translating requirements into scalable business solutions and guiding cross-functional teams toward successful outcomes.

This is a 100% remote position; however, the individual must be based in the United States and travel up to 25%. You will influence stakeholders, own implementation plans, and drive time-to-revenue while upholding quality and

Formación

• Bachelor’s Degree or equivalent professional work experience.
• 7+ years leading complex enterprise implementations, professional services engagements, solution delivery, or comparable customer onboarding programs in B2B SaaS.
• Proven ability to negotiate, influence through expertise and data, and hold customer and internal stakeholders accountable to commitments.

Responsabilidades

• Lead complex enterprise implementations across the product portfolio from discovery to go-live.
• Translate customer requirements into scalable, supportable solutions and govern implementation plans with clear milestones and ownership.
• Negotiate scope, priorities, timelines, and decisions with customers and internal stakeholders.
• Coordinate delivery across Sales, Product, Technology, Operations, Customer Success, and partners to remove blockers.
• Mentor peers and share expertise to improve implementation playbooks and processes.

Conocimientos

Discovery

Requirements gathering

Solution design

Scope and risk management

Project governance

Testing

Launch readiness

Executive presence

Educación

Bachelor’s degree or equivalent

Descripción del empleo

First Advantage is seeking a Sr. Professional Services Manager (Implementation) to lead complex enterprise deployments from discovery to go-live, translating requirements into scalable business solutions and guiding cross-functional teams toward successful outcomes.

This is a 100% remote position; however, the individual must be based in the United States and travel up to 25%. You will influence stakeholders, own implementation plans, and drive time-to-revenue while upholding quality and