Remote Implementation Leader for SaaS Go-Live

First Advantage; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Remote work with travel

Medical, Vision, Dental

401k with employer match / ESPP

Paid time off & holidays

Growth opportunities

Job summary

First Advantage is seeking a Professional Services Manager (Implementation) to own client implementations from discovery through go-live in a 100% remote role based in the United States, with up to 25% travel. You will translate customer requirements into scalable solutions and align internal teams to drive time-to-revenue while upholding quality.

You will lead cross-functional delivery across Sales, Product, Technology, Operations, Client Success and ATS/HRIS partners, ensure go-live, testing,

Qualifications

• Bachelor’s degree or equivalent professional work experience.
• 5+ years leading complex implementations, professional services engagements, solution delivery, or comparable onboarding programs in B2B SaaS.
• Demonstrated strength in discovery, requirements gathering, solution design, scope and risk management, project governance, testing, and launch readiness.
• Proven ability to negotiate, influence through expertise and data, and hold stakeholders accountable to commitments.
• Ability to translate integrations, APIs, data exchange, configuration, and ATS/HRIS concepts into clear business implications and actionable recommendations.

Responsibilities

• Lead implementations across the product portfolio from discovery to go-live and transition to Customer Success.
• Translate customer requirements into scalable, supportable solutions and guide best-practice decisions.
• Create and govern implementation plans with clear scope, milestones, owners, risks, decisions, and success measures.
• Negotiate scope, priorities, timelines, and responsibilities with customers and internal stakeholders while maintaining relationships.
• Coordinate delivery across Sales, Product, Technology, Operations, Customer Success, ATS/HRIS partners and customer teams; resolve blockers.

Skills

Leadership

Client facing

SaaS

Requirements gathering

Communication

Education

Bachelor’s Degree

Job description

First Advantage is seeking a Professional Services Manager (Implementation) to own client implementations from discovery through go-live in a 100% remote role based in the United States, with up to 25% travel. You will translate customer requirements into scalable solutions and align internal teams to drive time-to-revenue while upholding quality.

You will lead cross-functional delivery across Sales, Product, Technology, Operations, Client Success and ATS/HRIS partners, ensure go-live, testing,