Senior Implementation Leader - Remote

AFLAC, INCORPORATED.; Shelton (CT); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Annual bonuses

Stock purchase plan

11 paid holidays

PTO (up to 20 days)

Job summary

AFLAC, INCORPORATED. is seeking a remote Implementations Leader to oversee complex plan changes and client-service delivery across multiple partnerships. You will drive operational alignment and governance for scalable processes, while coaching teams to achieve excellence.

The role emphasizes governance, cross-functional collaboration, and focus on accuracy and cycle-time improvement within the renewal and enrollment space.

Qualifications

• Bachelor's Degree in a related field.
• 8+ years of professional related work experience.
• 5 years in a supervisory/managerial capacity leading diverse work groups.
• Or an equivalent combination of education and experience.

Responsibilities

• Leads the implementation function, ensuring operational alignment between the business and third-party partnerships.
• Oversees renewal support, plan change execution, and service delivery for complex, high-value accounts; ensures initiatives are completed accurately, on time, and in compliance with regulatory and contractual requirements.
• Directs the implementation of plan changes for custom business and specialized market segments, ensuring tailored solutions meet unique client needs.
• Establishes governance standards and oversight for EDI change management; ensures processes are optimized for scalability, compliance, and efficiency.
• Owns business operations process flows and work instruction governance; ensures documentation is maintained, accessible, and standardized across the division.
• Serves as the senior escalation point for implementation related issues; provides resolution direction for cross-functional leaders, to include Enrollment Platforms, and Premier Broker relationship management teams.
• Partners with cross-functional leadership like product, technology, and operations leadership to evaluate and enhance process flows; champions initiatives that improve accuracy, reduce cycle times, and enhance the customer experience.
• Oversees onboarding of new administrators and platform relationships; ensures cross-functional readiness and alignment for smooth integration.
• Provides senior leadership, coaching, and development to implementation managers and renewals team, building a culture of accountability, continuous improvement, and operational excellence.
• Monitors organizational performance metrics to identify trends, risks, and opportunities; leads process improvement and transformation initiatives in eligibility and plan change operations.
• Establish standards and best practices for implementation processes, documentation, and change management.
• Performs other duties as required.

Skills

Regulatory knowledge

Project management

Leadership

Communication skills

Windows-based software

Education

Bachelor's degree in a related field

8+ years of professional related work experience

5 years in a supervisory/managerial capacity

Equivalent combination of education and experience

Tools

Enrollment Platforms

EDI change management tools

Job description

AFLAC, INCORPORATED. is seeking a remote Implementations Leader to oversee complex plan changes and client-service delivery across multiple partnerships. You will drive operational alignment and governance for scalable processes, while coaching teams to achieve excellence.

The role emphasizes governance, cross-functional collaboration, and focus on accuracy and cycle-time improvement within the renewal and enrollment space.