Remote Operations Leader - Drive Change & Growth

AFLAC, INCORPORATED.; Farmington (CT); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plans

Annual bonuses

Stock purchase option

11 paid holidays

Up to 20 days PTO

Job summary

Aflac in the United States is seeking a senior operations leader to manage the daily operations of a large business unit. You will lead a diverse team, analyze data, and develop tactical and strategic plans to improve service, productivity, and customer satisfaction.

The role requires a Bachelor's degree in business or finance, 5+ years of related experience, and 4+ years in a supervisory capacity, with insurance industry experience preferred.

Qualifications

• Bachelor's Degree In business, finance, or a related field.
• 5+ years of professional, related work experience.
• 4+ years in a supervisory/managerial capacity leading diverse work groups.
• Or an equivalent combination of education and experience
• Experience in the insurance industry (preferred)

Responsibilities

• Manages the daily operations of the business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes data and reports that pertain to the overall operation of the business unit; develops tactical plans summarizing trends and outlining action plans to address issues; assists in strategic and tactical operational plans to ensure achievement of company and departmental goals; performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the business unit, and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
• Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees; identifies and communicates training needs and schedules with training department; projects staffing requirements for the business unit; guides supervisors in coaching and counseling employees
• Mentors and develops supervisors in their understanding of the overall business, management of complex tasks, and effective development and leadership of their staff; directs supervisors in the effective use of resources to meet departmental goals; prepares and delivers performance evaluations; conducts skill set assessments of team members and implements developmental plans to promote growth; coordinates employee development and incentive initiatives
• Identifies need for change in the operation due to various compliance and regulatory issues; assesses and manages risk and implements the necessary changes within the department to mitigate or eliminate known risks
• Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications, and applications; takes a leadership role in managing assigned projects; evaluates recommended projects to determine cost, benefits, and feasibility, and prepares recommendations for implementation; maintains level of expertise in the area of industry best practices to ensure strategic direction and brand is supported
• Coordinates with other managers to ensure proper allocation of resources to meet departmental/divisional goals; promotes teamwork and effective communication within department/division
• Establishes and maintains effective working relationships with internal Aflac departments and/or field force, serves as the primary point of contact for escalated customer service issues
• Performс other related duties as required

Skills

Champion for Change

Integrity

Effective Communication

Initiative

Talent Development

Performance Management

Self-Development

Customer Service

Change Management

Diverse Populations

Team Leadership

Education

Bachelor's Degree in business, finance, or related field

Tools

Windows

Microsoft Outlook

Job description

Aflac in the United States is seeking a senior operations leader to manage the daily operations of a large business unit. You will lead a diverse team, analyze data, and develop tactical and strategic plans to improve service, productivity, and customer satisfaction.

The role requires a Bachelor's degree in business or finance, 5+ years of related experience, and 4+ years in a supervisory capacity, with insurance industry experience preferred.