Client Onboarding & Implementation Lead (Remote)

Aflac; Windsor (CT); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plans

11 paid holidays

Up to 20 days PTO

Sick leave where eligible

Job summary

Aflac Columbus is seeking a skilled implementation/project management professional for a remote role operating across the continental US from Windsor, CT. You will act as the main client liaison during onboarding, coordinating with data integration, claims, sales and IT to deliver tailored implementation plans.

Required are a Bachelor's degree and 4+ years in client implementation or related PM roles. Travel may be needed up to 50% with strong focus on accuracy, timelines and client success.

Qualifications

• Bachelor's Degree in Business Administration, Management or a related field.
• 4+ years’ experience in client implementation, project management or a similar role.
• Or an equivalent combination of education and experience.

Responsibilities

• Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress.
• Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.
• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
• Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
• Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.
• Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices.
• Performs other related duties as required.

Skills

Client relationship management

Communication skills

Project management

Absence management knowledge

Negotiation

Problem solving

Adaptability

Stakeholder management

Education

Bachelor's degree in Business Administration or related field

Job description

Aflac Columbus is seeking a skilled implementation/project management professional for a remote role operating across the continental US from Windsor, CT. You will act as the main client liaison during onboarding, coordinating with data integration, claims, sales and IT to deliver tailored implementation plans.

Required are a Bachelor's degree and 4+ years in client implementation or related PM roles. Travel may be needed up to 50% with strong focus on accuracy, timelines and client success.