Senior Implementation Consultant - Enterprise Lending

Built; Nashville (TN); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Stock options

Learning grant

401k match

Job summary

Built, the AI-powered platform transforming construction and real estate finance, is seeking an Implementation Consultant II to manage a strategic portfolio of complex client implementations for enterprise-scale lending clients, primarily supporting construction lending workflows.

You will lead go-lives, develop implementation roadmaps, and work with Sales, Product, and Engineering to improve efficiency and client outcomes, while mentoring junior managers and leveraging AI tools.

Qualifications

• 2–4 years of experience in SaaS implementation, professional services, or enterprise project delivery.
• Proven ability to deliver complex, concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove.
• Strong client communication and relationship management skills — you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.

Responsibilities

• Lead complex implementations for enterprise lending clients — managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
• Conduct discovery and planning sessions with senior client stakeholders, translating strategic business goals and lending workflows into actionable implementation roadmaps.
• Manage escalations and navigate complex organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
• Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team.
• Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
• Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
• Informally support junior implementation managers — share approaches, review their work, and help raise the standard for delivery across the function.
• Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.

Skills

SaaS implementation

Professional services

Enterprise project delivery

Client relationships

Agile/Waterfall/hybrid

CRM systems

Analytics platforms

Tools

CRM systems

Analytics platforms

Project management tools

Job description

Built, the AI-powered platform transforming construction and real estate finance, is seeking an Implementation Consultant II to manage a strategic portfolio of complex client implementations for enterprise-scale lending clients, primarily supporting construction lending workflows.

You will lead go-lives, develop implementation roadmaps, and work with Sales, Product, and Engineering to improve efficiency and client outcomes, while mentoring junior managers and leveraging AI tools.