Implementation Consultant II

getbuilt; Nashville (TN); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Built Technologies is seeking an Implementation Consultant II to manage a strategic portfolio of enterprise lending client implementations. You will own end-to-end delivery, maintain strong client relationships, and navigate complex challenges to ensure successful go-lives for real estate and construction finance platforms.

You will collaborate with Sales, Product, and Engineering to improve delivery efficiency, lead planning sessions, and drive outcomes with a measured Say:Do approach.

Qualifications

• 2-4 years of SaaS implementation or enterprise project delivery.
• Proven ability to deliver complex client implementations on time with measurable outcomes.
• Strong communication and relationship management with senior stakeholders.
• Track record of identifying process improvements that improved delivery for clients.
• Solid understanding of construction finance and lending workflows—draw management, lien waivers, compliance tracking.

Responsibilities

• Lead complex implementations for enterprise lending clients with autonomy and accountability for outcomes.
• Conduct discovery and planning sessions with senior client stakeholders, translating goals into roadmaps.
• Manage escalations and navigate client dynamics to resolve high-impact issues.
• Identify process improvements and document repeatable solutions and share with the broader team.
• Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency and outcomes.
• Track and communicate implementation metrics, insights, and lessons learned to leadership.
• Informally support junior implementation managers and raise standards for delivery.
• Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.

Skills

SaaS implementation

Client communication

Relationship management

Process improvement

Construction finance knowledge

Job description

Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry's most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com .

About The Role

Built Technologies is transforming how capital moves through construction and real estate finance - one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward. The work we do here is not abstract - it has a direct and material impact on how capital flows and how real estate gets built.

Our Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone or walks away. As an Implementation Consultant II , you will manage a strategic portfolio of complex client implementations with growing independence - owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates. You bring a track record of successful go-lives, strong client relationships, and the judgment to navigate novel challenges without constant direction.

Our Guiding Principles

Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly.

Help Customers Win. We learn our customers' businesses deeply - how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.

Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds - and we build it every day.

Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it - we don't wait to be asked.

Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.

What You'll Do

• Lead complex implementations for enterprise lending clients - managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
• Conduct discovery and planning sessions with senior client stakeholders, translating strategic business goals and lending workflows into actionable implementation roadmaps.
• Manage escalations and navigate complex organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
• Identify process improvements and standardization opportunities across your implementation portfolio - document repeatable solutions and share them with the broader team.
• Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
• Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
• Informally support junior implementation managers - share approaches, review their work, and help raise the standard for delivery across the function.
• Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.

What You'll Bring

• 2-4 years of experience in SaaS implementation, professional services, or enterprise project delivery - ideally in financial services, fintech, or a complex B2B software environment.
• A proven ability to deliver complex, concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove.
• Strong client communication and relationship management skills - you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.
• A track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients.
• Solid understanding of construction finance and lending workflows - draw management, lien waivers, compliance tracking, loan administration - and