Implementation Lead, Enterprise Lending & AI

Mosaic.tech; Nashville (TN); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Uncapped vacation

Medical, dental & vision insurance

Stock options

Learning grant

401k with match

Job summary

Built Technologies is transforming how capital moves through construction and real estate finance, and the Implementations team delivers platform experiences that determine lender adoption.

As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence — owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates.

Qualifications

• 2–4 years of SaaS implementation, professional services, or enterprise project delivery.
• Proven ability to deliver complex, concurrent client implementations on time and to a high standard.

Responsibilities

• Lead complex implementations for enterprise lending clients — managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
• Conduct discovery and planning sessions with senior client stakeholders, translating strategic business goals and lending workflows into actionable implementation roadmaps.
• Manage escalations and navigate complex organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
• Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team.
• Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
• Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
• Informally support junior implementation managers — share approaches, review their work, and help raise the standard for delivery across the function.
• Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.

Skills

SaaS implementation

Client relationship management

Senior stakeholder communication

Hybrid Agile/Waterfall

Project management tools

Tools

CRM systems

Analytics platforms

Job description

Built Technologies is transforming how capital moves through construction and real estate finance, and the Implementations team delivers platform experiences that determine lender adoption.

As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence — owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates.