Senior IAM Contracting Lead – Remote/Hybrid

Merck; Hartford (CT); Remote; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement benefits

Annual bonus and long-term incentives

Remote work flexibility

Job summary

Merck & Co., Inc. is seeking an Integrated Account Management (IAM) Customer Manager to oversee end-to-end contracting for payer accounts, including health plans and PBMs. The role supports hybrid or remote work with commute considerations tied to proximity to the primary site.

The position requires cross-functional collaboration, strong negotiation skills, and deep financial acumen to optimize profitability and access objectives while partnering with senior leadership.

Qualifications

• BA/BS degree or equivalent.
• Proven account management capability with PBM, MCO, and Health Plan accounts.
• Proven ability to negotiate, finalize, and execute contracts.
• Proven ability to deliver high accuracy financial analyses and communicate results to senior leadership.
• Proven ability to drive key initiatives to completion and deliver results on time.
• Proven ability to set clear priorities, adapt quickly, and deliver results in a fast-moving environment.
• Proven ability to think strategically, build strong relationships, make sound business decisions, analyze complex issues, and turn plans into action.

Responsibilities

• Manages end-to-end contract process by drafting, revising, and negotiating utilization-based contracts for pharmaceutical and medical benefit products.
• Serves as internal-facing counterpart to NAD to drive activities such as: implementation and negotiation of contracting initiatives.
• Evaluation/review of account performance and segment trends to optimize net sales for our company products.
• Balance improved customer performance with our company business objectives.
• Identification and execution of contracting opportunities that meet profitability and access objectives.
• Engagement with our company Senior Leadership to conduct business reviews, suggest strategic approaches to navigate customer relationships, and identify opportunities to optimize internal business objectives.
• Development and implementation of Customer Account Plans.
• Establishes and maintains meaningful relationships with internal and external contract decision makers.
• Drives collaboration among our company stakeholders to work toward agreements that are mutually beneficial to the Customer and Our company.
• Interprets legal language and understands its implications to develop Terms & Conditions, including identifying business-related areas of risk and exposure.
• Coordinates financial, trend, or data modeling analytic results and implications to support negotiations.
• Oversees internal evaluations and analyzes of customer contracts.
• Utilizes data analytics techniques to inform inputs/outputs of sophisticated analyses; can draw logically sound, data-driven conclusions about contract scenarios.
• Monitors marketplace trends and regulatory changes that could influence contracts.

Job description

Merck & Co., Inc. is seeking an Integrated Account Management (IAM) Customer Manager to oversee end-to-end contracting for payer accounts, including health plans and PBMs. The role supports hybrid or remote work with commute considerations tied to proximity to the primary site.

The position requires cross-functional collaboration, strong negotiation skills, and deep financial acumen to optimize profitability and access objectives while partnering with senior leadership.