Senior Director, Account Management & Contracts (Remote)

Merck; Santa Fe (NM); Remote; USD 142,000 - 224,000; Full time

Benefits offered by this job

Remote work flexibility

Annual bonus

Long-term incentive

Job summary

Merck is seeking an IAM Customer Manager focused on utilization-based contracting with health plan and PBM accounts. You will drive end-to-end contract lifecycle, align cross-functional teams, and deliver data-driven recommendations to optimize profitability and access.

This remote-friendly role connects with field, NAD, and senior leadership to advance strategic contracting initiatives. The position requires strong negotiation, financial analysis, and relationship-building skills in a

Qualifications

• BA/BS degree or equivalent.
• Proven account management capability with PBM, MCO, and Health Plan accounts.
• Proven ability to negotiate, finalize, and execute on contracts.
• Proven ability to deliver high accuracy financial analyses and communicate results to senior leadership.
• Proven ability to drive key initiatives to completion and deliver results on time.
• Proven ability to set clear priorities, adapt quickly, and deliver results in a fast-moving environment.
• Proven ability to think strategically, build strong relationships, make sound business decisions, analyze complex issues, and turn plans into action.

Responsibilities

• Manages end-to-end contract process by drafting, revising, and negotiating utilization-based contracts for pharmaceutical and medical benefit products.
• Serves as internal-facing counterpart to NAD to drive activities such as implementation and negotiation of contracting initiatives.
• Evaluation/review of account performance and segment trends to optimize net sales for our company products.
• Balance improved customer performance with our company business objectives.
• Identification and execution of contracting opportunities that meet profitability and access objectives.
• Engagement with senior leadership to conduct business reviews and guide payer marketing strategies.
• Development and implementation of Customer Account Plans.
• Establishes and maintains meaningful relationships with internal and external contract decision makers.

Skills

Account Management

Contract Negotiation

Financial Analysis

Stakeholder Management

Cross-Functional Leadership

Strategic Thinking

Education

BA/BS degree

Job description

Merck is seeking an IAM Customer Manager focused on utilization-based contracting with health plan and PBM accounts. You will drive end-to-end contract lifecycle, align cross-functional teams, and deliver data-driven recommendations to optimize profitability and access.

This remote-friendly role connects with field, NAD, and senior leadership to advance strategic contracting initiatives. The position requires strong negotiation, financial analysis, and relationship-building skills in a