Senior HVAC Service Coordinator – Dispatch & Operations

Daikin Applied; Tampa (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Daikin Applied, the world’s largest HVAC company, invites an experienced Sr Service Coordinator to join its Tampa in-office team. You will coordinate startup and maintenance dispatches, manage customer inquiries, and oversee billing and records in a fast-paced service environment.

The role requires strong organization, attention to detail, and proficiency with service-tracking software and MS Office. You will collaborate with technicians and supervisors to ensure timely, high-quality service

Qualifications

• High School Diploma or GED required.
• 6–8 years of related experience in mechanical, electrical, or plumbing service.
• Bachelor's degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to the right resource.
• Track technician time and attendance.
• Coordinate job startups and communicate scheduling with customers.
• Invoice and bill customers for services rendered.
• Assist in local office AP/AR processes and follow up on payments.
• Coordinate warranty administration, parts orders, and track shipments.
• Answer calls and greet customers with professional contact.
• Assist new hires with onboarding paperwork and I-9 processing.
• Maintain OSHA logs and accurate data in the ERP system.
• Ensure timely close-out of work orders and proper filing of paperwork.
• Gather local prevailing wage rates and report technician hours for PW jobs.
• Maintain office equipment and supplies.
• Provide initial notification of Workers Compensation claims to insurer.

Skills

HVAC field experience

Customer service

Scheduling & dispatching

Time tracking

Education

High School Diploma or GED

Bachelor's degree considered in lieu of experience

Tools

Astea

Microsoft Office

Job description

Daikin Applied, the world’s largest HVAC company, invites an experienced Sr Service Coordinator to join its Tampa in-office team. You will coordinate startup and maintenance dispatches, manage customer inquiries, and oversee billing and records in a fast-paced service environment.

The role requires strong organization, attention to detail, and proficiency with service-tracking software and MS Office. You will collaborate with technicians and supervisors to ensure timely, high-quality service