HVAC Service & Dispatch Coordinator

Daikin-Applied; Tampa (FL); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Paid time off

Job summary

Daikin Applied, located in Tampa, FL, seeks a Sr Service Coordinator to schedule and dispatch technicians for startups, repairs, and warranty work. The role involves coordinating with operations, tracking time, and communicating with customers about job progress.

The ideal candidate has 6–8 years in mechanical/electrical/plumbing service, HVAC technician exposure, and proficiency with Astea or similar service-tracking software, plus MS Office skills.

Qualifications

• High School Diploma or GED required.
• 6–8 years of related experience in mechanical, electrical, or plumbing service field.
• Bachelor’s degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians preferred.
• Experience with Astea or other service tracking software.

Responsibilities

• Schedule and dispatch technicians for jobs (startups, repairs, warranty, maintenance).
• Handle customer inquiries and route technical questions to appropriate resources.
• Track time and attendance for technicians.
• Coordinate job startups and communicate with customers about scheduling and progress.
• Invoice and bill customers; assist in AP/AR activities.

Skills

HVAC experience

Education

Bachelor’s degree considered in lieu of experience

Tools

Astea

Service tracking software

Microsoft Office

Job description

Daikin Applied, located in Tampa, FL, seeks a Sr Service Coordinator to schedule and dispatch technicians for startups, repairs, and warranty work. The role involves coordinating with operations, tracking time, and communicating with customers about job progress.

The ideal candidate has 6–8 years in mechanical/electrical/plumbing service, HVAC technician exposure, and proficiency with Astea or similar service-tracking software, plus MS Office skills.