Senior Hub Ops & Customer Service Admin

FedEx

Superior (WI)

On-site

USD 24,000 - 37,000

Full time

2 days ago

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Job summary

FedEx is seeking a detail-oriented administrative associate to support hub and station operations, including linehaul, QA and customer service. You will handle clerical tasks, aid in data entry and reporting, and act as the first line of contact for customer inquiries.

This role supports loss prevention and delivery efficiency across multiple functional areas. Ideal candidates have a High School diploma or GED and at least four years of customer service or clerical experience, preferably in dock

Qualifications

General clerical and customer service experience required.
Data entry and basic software use for reporting.
Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

Provide clerical support to management and operations teams (photocopying, filing, faxing, emailing, phone).
Enter data in systems and compile regular/adhoc reports for management.
Serve as frontline customer service to resolve inquiries and issues.
Assist with BCSA audit data retrieval and file organization.
Support quality assurance/loss prevention through address searches and package condition checks.
Prioritize workflow to maximize same-day delivery readiness and accurate scan statuses.
Process IC settlement data, DOT file maintenance, and mileage records as needed.
Answer IC inquiries and route to management for resolution.
Performs other duties as assigned.