Operations Admin I - Hub & Customer Support

FedEx Logistics; Fort Worth (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

FedEx Logistics is seeking a part-time clerical and customer service associate to support hub and station operations. You will handle data entry, reporting, and frontline inquiries to help maintain delivery timelines. Strong organization and MS Office skills are essential.

Role requires a High School Diploma or GED and about four years of related experience, with preference for dock or distribution center settings. Flexible part-time schedule with minimal travel and a focus on accuracy.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Additional Linehaul essential functions: reviews, enters all IC settlement information; compiles documentation for DOT files; tracks metrics; serves as initial contact for IC inquiries; performs other duties as assigned.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

FedEx Logistics is seeking a part-time clerical and customer service associate to support hub and station operations. You will handle data entry, reporting, and frontline inquiries to help maintain delivery timelines. Strong organization and MS Office skills are essential.

Role requires a High School Diploma or GED and about four years of related experience, with preference for dock or distribution center settings. Flexible part-time schedule with minimal travel and a focus on accuracy.