Operations Admin & Customer Care Specialist

FedEx; Dover (NJ); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx is seeking a detail‑oriented clerk to support hub and station operations, handling administrative tasks, data entry, and customer inquiries. You will help ensure timely delivery by correcting addresses, tracking packages, and providing frontline service.

Qualified candidates will have a High School Diploma or GED and 4 years of related experience in customer service or clerical roles, preferably in a dock or distribution setting.

Qualifications

• High school diploma or GED required.
• Four years of customer service/clerical experience; dock operations or DC setting preferred.
• Proficient in typing, data entry, and general office software; strong communication skills.

Responsibilities

• Provide clerical support (photocopying, filing, faxing, emailing, answering calls).
• Enter data in systems and compile regular/adhoc management reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and loss prevention tasks; search and correct addresses as needed.
• Load and track IC settlements, DOT files, and mileage records.
• Maintain accurate scan statuses and support timely delivery goals.

Skills

Customer service

Data entry

Microsoft Office

Time management

Communication

Education

High School Diploma or GED

Tools

Excel

CRM software

Job description

FedEx is seeking a detail‑oriented clerk to support hub and station operations, handling administrative tasks, data entry, and customer inquiries. You will help ensure timely delivery by correcting addresses, tracking packages, and providing frontline service.

Qualified candidates will have a High School Diploma or GED and 4 years of related experience in customer service or clerical roles, preferably in a dock or distribution setting.