Hub Operations Admin & Customer Care Specialist

FedEx; Allen Township (PA); On-site; USD 23,000 - 30,000; Full time

Job summary

FedEx is seeking a detail-oriented clerical associate to support hub, station, and operational areas. You will perform data entry, manage records, and serve as the first line of contact for customers.

This role emphasizes accuracy, multi-tasking, and timely handling of packages to optimize delivery time. You will handle administrative tasks, generate reports, assist with audits, and ensure proper package scans and statuses.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry, and use of phone, copier, and fax are essential.
• Microsoft Office and web-based applications skills are necessary.
• Strong customer service and time-management abilities are required.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and enters data in systems to support functions.
• Compiles data and prepares regular and ad-hoc reports for management.
• Serves as frontline customer service to address inquiries and issues.
• Supports audits by retrieving data and files for review.
• Maintains records management tasks including maintenance and inventory.

Skills

Data entry

Customer service

Typing

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking a detail-oriented clerical associate to support hub, station, and operational areas. You will perform data entry, manage records, and serve as the first line of contact for customers.

This role emphasizes accuracy, multi-tasking, and timely handling of packages to optimize delivery time. You will handle administrative tasks, generate reports, assist with audits, and ensure proper package scans and statuses.