Operations Admin II — Hub Ops & Customer Support

FedEx; Santa Fe Springs (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

FedEx is seeking a part-time clerical and administrative associate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will address damaged or misaddressed packages and serve as the first point of contact for customers, aiming to resolve inquiries quickly.

The role emphasizes data entry, reporting, and frontline customer service. You will assist with audits, record maintenance, and ensure accurate scan statuses, with minimal

Qualifications

• High School Diploma or GED is required.
• Prior clerical or customer service experience preferred.
• Strong data entry and attention to detail.
• Proficient in using phone, copier and fax in fast-paced environments.

Responsibilities

• Provide clerical support to management and operations (filing, photocopying, emailing, answering calls).
• Enter data into systems and generate regular/ad hoc reports for management.
• Assist frontline customer inquiries and resolve basic issues.
• Support BCSA audit data requests and records management tasks.
• Maintain records and assist with loss prevention and quality assurance duties.

Skills

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

FedEx is seeking a part-time clerical and administrative associate to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will address damaged or misaddressed packages and serve as the first point of contact for customers, aiming to resolve inquiries quickly.

The role emphasizes data entry, reporting, and frontline customer service. You will assist with audits, record maintenance, and ensure accurate scan statuses, with minimal