Hub Operations Admin & Customer Support Specialist

FedEx Group; Ladson (SC); On-site; USD 33,000 - 45,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical specialist to support hub and station operations, including linehaul, QA, and customer service responsibilities. You will handle damaged packages, process address corrections, and serve as the first line of contact for customer inquiries.

The role requires strong data-entry, MS Office proficiency, and the ability to multitask in a fast-paced environment with minimal travel.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing, data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, solve and/or elevate inquiries and issues.
• Assists with BCsa audit activity by retrieving data/files for review.
• Supports quality assurance and loss prevention by searches and corrections to ensure timely delivery and proper handling.
• Tracks metrics and prepares weekly reports for management review.
• Receives IC inquiries related to settlement, uniforms, decals, etc., routing to management.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Copier

Fax

Phone

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical specialist to support hub and station operations, including linehaul, QA, and customer service responsibilities. You will handle damaged packages, process address corrections, and serve as the first line of contact for customer inquiries.

The role requires strong data-entry, MS Office proficiency, and the ability to multitask in a fast-paced environment with minimal travel.