Senior HR Technology & Process Analyst

Highmark Health; Madison (WI); On-site; USD 79,000 - 127,000; Full time

Job summary

Highmark Health in Madison, WI seeks an HR technology professional to design, configure, test, and deploy HR and Payroll system enhancements across enterprise processes. You will partner with stakeholders to analyze issues, gather requirements, and implement improvements that drive user satisfaction and operational efficiency.

The role emphasizes collaboration with HR customers, testing, and production support within update cycles, ensuring changes align with business goals and compliance

Qualifications

• Bachelor's Degree in Computer Science, Human Resources, or related field.
• 6 years' of equivalent experience.
• 5 years' experience in designing, building, and implementing HR business solutions using information technology.
• 2 years' experience in at least one of the following systems: Workday, Kronos, Salesforce or a Learning Management System, and
• 3 years Functional business process experience with Human Resources, and
• 3 years' experience in business analysis and requirements definition
• 3 years' experience configuring & supporting HR, Payroll, Salesforce and/or Learning Applications, and
• 2 years' experience configuring, testing and deploying technology in one or more of the following systems: Workday, Kronos, Salesforce and/or Learning Management Systems, and
• 3 years Healthcare or health insurance experience

Responsibilities

• Application Maintenance and Support: Maintain knowledge of future application features. Gather business requirements and map to system capabilities. Perform configuration changes in accordance with application procedures. Develop and execute test scripts as part of regression testing. Provide production support to ensure business processes execute as planned. Deploy application changes in a timely & quality manner. Lead implementation and maintenance activities for the application areas assigned.
• Customer: Ensure the customer vision and strategy is understood. Define the capabilities required to deliver on the customer's strategy. Ensure requirements are defined, reviewed and agreed upon with the customer SME team. Communicate regularly with the customer team to ensure expectations are aligned. Meet customer commitments on-time and within expected budgets.
• Process Management: Coordinate the planning and deployment of system upgrades and maintenance, including the scheduling of key activities and communicating of system deployment plans, while ensuring business requirements are effectively met. Regularly assess current state of services and proactively identify areas of opportunity for improvement. Understand objectives of business processes related to the technology. Serve as an escalation point for process design and system configuration support. Maintain the system configuration, reporting and calculated field designs for the assigned functional areas. Responsible for driving process design activities of the assigned functional areas. Translate business process design into functional requirements. Define, develop and deliver operational metrics for the operating performance of the assigned functional areas.
• Project Management: Identifies, escalates key issues, risks, roadblocks in delivering customer solutions. Develop and manage plans related to new projects and BAU activities. Coordinate and lead team meetings. Coordinate activities with Highmark TAC and 3rd party providers. Partner with business to create and test strategy documents.
• Complete all needed unit testing and applicable documentation prior to implementation / hand-off to business, related to all business processes, updates, upgrades, implementations and project work.
• Adhere to proper change control processes for audit and compliance with regards to all business processes, updates, upgrades, implementations, and project work.

Skills

Talent Acquisition

Talent Management

Benefits & Compensation

Payroll & Time

Leave Administration

Portal Design

Case Management

Reporting Tools

Education

Bachelor's degree

Master's degree

Tools

Workday

Kronos

Salesforce

LMS

Job description

Highmark Health in Madison, WI seeks an HR technology professional to design, configure, test, and deploy HR and Payroll system enhancements across enterprise processes. You will partner with stakeholders to analyze issues, gather requirements, and implement improvements that drive user satisfaction and operational efficiency.

The role emphasizes collaboration with HR customers, testing, and production support within update cycles, ensuring changes align with business goals and compliance