Senior HPC Support Engineer: AI & Ethernet (Remote + Equity)

NVIDIA Corporation; College Station (TX); Hybrid; USD 120,000 - 207,000; Full time

Benefits offered by this job

Equity opportunities

Comprehensive benefits package

Job summary

NVIDIA Corporation is seeking a Senior HPC Support Engineer specializing in Ethernet and AI Infrastructure to assist with installations and troubleshooting. The role involves close interaction with clients, particularly in College Station, TX, and requires profound expertise in networking technologies and Linux systems.

The candidate should have at least 6 years of experience in customer support roles, along with a degree in a relevant field. Additional skills in AI technologies like ChatGPT and substantial knowledge of data centers are preferred.

Qualifications

• 6+ years of in-depth Customer Support experience.
• Experience solving hardware and software issues.
• Ability to maintain communication under pressure.

Responsibilities

• Resolve customer technical issues and provide support.
• Participate in multi-functional team meetings.
• Document standard methodologies for internal use.

Skills

Customer Support and debugging

Networking Technology

Linux OS Administration

Data center knowledge

AI technologies usage

Education

Degree in Networking, Computer Science/Engineering, or related

Tools

TCPDUMP

Wireshark

Docker

Kubernetes

Job description

NVIDIA Corporation is seeking a Senior HPC Support Engineer specializing in Ethernet and AI Infrastructure to assist with installations and troubleshooting. The role involves close interaction with clients, particularly in College Station, TX, and requires profound expertise in networking technologies and Linux systems.

The candidate should have at least 6 years of experience in customer support roles, along with a degree in a relevant field. Additional skills in AI technologies like ChatGPT and substantial knowledge of data centers are preferred.