Senior HPC & AI Infrastructure Support Engineer — Ethernet

NVIDIA; Redmond (WA); On-site; USD 108,000 - 173,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA seeks a Senior HPC Support Engineer – Ethernet / AI Infrastructure in Redmond, WA. You will diagnose complex networking issues, work across Engineering, Marketing and Support, and ensure high customer satisfaction.

The role focuses on Linux-based installations, NVIDIA Spectrum-X, and enterprise networking technologies. Applicants should have 5+ years in customer support for hardware/software, strong protocol knowledge, and experience with tools like Wireshark and TCPDUMP.

Qualifications

• Bachelor’s degree in Networking, Computer Science or Engineering or equivalent experience.
• 5+ years in deep customer support and debugging hardware/software.
• Strong English communication and collaboration across teams.

Responsibilities

• Resolve sophisticated customer concerns and issues for NVIDIA Ethernet Switching products.
• Respond to support inquiries via phone, email, or conference calls.
• Document standard methodologies for internal support processes.

Skills

Networking protocols

Linux administration

Troubleshooting

AI infrastructure

Team collaboration

Education

Bachelor's degree in Networking/CS/Engineering

Tools

Wireshark

TCPDUMP

Docker/Kubernetes

Job description

NVIDIA seeks a Senior HPC Support Engineer – Ethernet / AI Infrastructure in Redmond, WA. You will diagnose complex networking issues, work across Engineering, Marketing and Support, and ensure high customer satisfaction.

The role focuses on Linux-based installations, NVIDIA Spectrum-X, and enterprise networking technologies. Applicants should have 5+ years in customer support for hardware/software, strong protocol knowledge, and experience with tools like Wireshark and TCPDUMP.