Senior HPC Support Engineer - AI Infra & Ethernet (Remote)

NVIDIA Corporation; Memphis (TN); Hybrid; USD 108,000 - 172,500; Full time

Benefits offered by this job

Comprehensive benefits package

Equity eligibility

Flexible work environment

Job summary

NVIDIA Corporation in Memphis, TN is seeking a Senior HPC Support Engineer to provide comprehensive support for its sophisticated networking products. This role requires resolving complex technical issues for customers, both onsite and remotely, while engaging in collaboration with engineering and support teams.

The ideal candidate will have extensive experience in customer support, networking technologies, and Linux systems. The position offers competitive salaries and a comprehensive benefits package.

Qualifications

• 5+ years in customer support and debugging hardware and software products.
• Experience with AI technologies in job responsibilities.
• Skills in solving complex networking issues.

Responsibilities

• Resolve technical issues and concerns for customers using NVIDIA products.
• Provide support during installations and assists with ongoing maintenance.
• Develop documented standard methodologies for internal teams.

Skills

Customer Support Expertise

Networking Protocols

Linux Operating Systems

AI Technologies

Problem Solving

Education

Degree in Networking, Computer Science, or Engineering

Tools

Wireshark

TCPDUMP

Job description

NVIDIA Corporation in Memphis, TN is seeking a Senior HPC Support Engineer to provide comprehensive support for its sophisticated networking products. This role requires resolving complex technical issues for customers, both onsite and remotely, while engaging in collaboration with engineering and support teams.

The ideal candidate will have extensive experience in customer support, networking technologies, and Linux systems. The position offers competitive salaries and a comprehensive benefits package.