Senior HPC & AI Infra Support Engineer

NVIDIA; Austin (TX); Hybrid; USD 120,000 - 207,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

NVIDIA is seeking a Senior HPC Support Engineer to provide customer support for cutting-edge networking solutions. The role involves both onsite and remote support, with duties including troubleshooting and resolving technical issues for customers.

The ideal candidate will have at least 6 years of experience in customer support, strong knowledge of networking technologies, and proficiency in Linux systems. A competitive salary ranges from 120,000 to 207,000 USD, with perks including equity and benefits.

Qualifications

• 6+ years in providing customer support for hardware and software.
• Experience with established AI technologies in job responsibilities.
• Knowledge of Linux OS, network protocols, and hardware troubleshooting.

Responsibilities

• Resolve customer concerns and technical issues.
• Support installation and maintenance of NVIDIA products.
• Collaborate with teams on technical support and feedback.

Skills

Networking Technology and Protocols

Debugging Linux OS

Customer Support and Communication

AI Technologies Adoption

Education

Degree in Networking, Computer Science, or IT

Tools

Wireshark

TCPDUMP

Docker

Kubernetes

Job description

NVIDIA is seeking a Senior HPC Support Engineer to provide customer support for cutting-edge networking solutions. The role involves both onsite and remote support, with duties including troubleshooting and resolving technical issues for customers.

The ideal candidate will have at least 6 years of experience in customer support, strong knowledge of networking technologies, and proficiency in Linux systems. A competitive salary ranges from 120,000 to 207,000 USD, with perks including equity and benefits.