Senior Ethernet & AI Infrastructure Support Engineer

NVIDIA; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

NVIDIA is seeking a Senior Technical Support Engineer to own complex investigations in Ethernet networking and AI infrastructure. You will be a trusted technical advisor to strategic customers and collaborate with Engineering, Product, Marketing, and Support to resolve issues and improve practices.

You will manage high-severity incidents, drive root-cause analysis, and guide cross-functional teams to resolution, while enhancing automation and documentation for scalable support.

Qualifications

• 5+ years of experience providing in-depth technical support for networking, hardware, software, or enterprise infrastructure.
• Deep knowledge of Ethernet and data center networking, including TCP/IP, Layer 2/3 technologies, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF, routing and switching.
• Proven experience troubleshooting complex network issues using tcpdump, Wireshark, packet generators, telemetry, and log-analysis tools.
• Strong Linux system administration and networking skills, including diagnosing server, OS, driver, hardware, and performance issues.
• Excellent customer-facing, written and verbal communication, with ability to explain complex topics and manage expectations.
• Proven ability to lead high-severity customer situations and coordinate multiple technical teams.
• Experience using agentic AI technologies to improve troubleshooting and automation.
• Hands-on AI infrastructure experience with data centers, distributed systems, virtualization, or HPC.

Responsibilities

• Investigate and resolve complex issues involving NVIDIA Ethernet networking, Linux servers, and large-scale AI infrastructure.
• Own critical customer issues from initial response through resolution, coordinating cross-functional teams.
• Reproduce problems, analyze diagnostics, identify root causes, and resolve installation, operation, maintenance, performance issues.
• Serve as trusted advisor to enterprise, cloud, and service-provider customers via phone, email, and conference support.
• Collaborate with Engineering/Product to translate field findings into product improvements and docs.
• Provide technical leadership during high-severity incidents, managing priorities and customer expectations.

Skills

Ethernet networking

Linux systems

Troubleshooting

Customer communication

Technical leadership

Cross-functional collaboration

Agentic AI tools

Education

Bachelor's degree in CS/CE/EE or related

Tools

tcpdump

Wireshark

Telemetry tools

NVIDIA Spectrum-X

Job description

NVIDIA is seeking a Senior Technical Support Engineer to own complex investigations in Ethernet networking and AI infrastructure. You will be a trusted technical advisor to strategic customers and collaborate with Engineering, Product, Marketing, and Support to resolve issues and improve practices.

You will manage high-severity incidents, drive root-cause analysis, and guide cross-functional teams to resolution, while enhancing automation and documentation for scalable support.