Senior HPC & AI Infrastructure Support Engineer

NVIDIA Gruppe; Tennessee; Hybrid; USD 108,000 - 207,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits package

Job summary

NVIDIA Gruppe is seeking a highly motivated Senior HPC Support Engineer specializing in Ethernet and AI Infrastructure. This role involves engaging with prestigious customers both onsite and remotely, providing solutions for a broad range of networking products. The ideal candidate will have strong experience in customer support and deep knowledge of networking technologies.

This position requires at least 5 years of relevant experience and a degree in Networking or Computer Science. The role offers competitive salary and benefits, reflecting NVIDIA’s commitment to excellence in a diverse workplace.

Qualifications

• 5+ years experience in customer support for hardware and software products.
• Intellectual curiosity and ability to resolve complex technical issues.

Responsibilities

• Resolve sophisticated customer concerns and technical issues.
• Respond to product support inquiries via telephone and email.
• Develop and document best practices for internal teams.

Skills

Customer Support and debugging

Networking Technologies

Linux Operating Systems

AI Technologies

Problem-Solving

Education

Degree in Networking, Computer Science/Engineering, or equivalent

Tools

TCAPDUMP

Wireshark

Job description

NVIDIA Gruppe is seeking a highly motivated Senior HPC Support Engineer specializing in Ethernet and AI Infrastructure. This role involves engaging with prestigious customers both onsite and remotely, providing solutions for a broad range of networking products. The ideal candidate will have strong experience in customer support and deep knowledge of networking technologies.

This position requires at least 5 years of relevant experience and a degree in Networking or Computer Science. The role offers competitive salary and benefits, reflecting NVIDIA’s commitment to excellence in a diverse workplace.