Senior HPC & AI Infra Support Engineer

NVIDIA Corporation; Town of Texas (WI); Hybrid; USD 120,000 - 207,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA Corporation in the United States seeks a Senior HPC Support Engineer – Ethernet / AI Infrastructure to engage with a prestige customer onsite and remotely, focusing on data center networking, Linux environments, and NVIDIA Ethernet switching products.

You will serve as the primary technical contact and travel to College Station, TX, at least one week per month to support complex installations and issue resolution.

Qualifications

• 6+ years in providing in-depth Customer Support and debugging for hardware and software products.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
• Shown use of established AI technologies in day-today job responsibilities.
• Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills.

Responsibilities

• Resolve sophisticated customer concerns and technical issues through meticulous research and reproduction.
• Support installations, operation, maintenance, or interoperability with other vendors.
• Participate in cross-functional team meetings and provide feedback to engineering/marketing on product requirements and support tools.
• Document standard methodologies for internal teams to improve support processes.

Skills

Networking fundamentals

Linux troubleshooting

AI technologies

Customer support

Communication

Education

Bachelor's degree in Networking/CS/Engineering

Tools

Wireshark

TCPDUMP

Linux tooling

Job description

NVIDIA Corporation in the United States seeks a Senior HPC Support Engineer – Ethernet / AI Infrastructure to engage with a prestige customer onsite and remotely, focusing on data center networking, Linux environments, and NVIDIA Ethernet switching products.

You will serve as the primary technical contact and travel to College Station, TX, at least one week per month to support complex installations and issue resolution.