Senior HPC Support Engineer - Ethernet and AI Infrastructure

NVIDIA; Nashville (TN); Hybrid; USD 108,000 - 172,500; Full time

Benefits offered by this job

Equity options

Comprehensive benefits package

Inclusive work environment

Job summary

NVIDIA is looking for a Senior HPC Support Engineer specializing in Ethernet and AI Infrastructure, to provide innovative solutions for customers. This role involves both on-site and remote support, troubleshooting complex networking problems, and working with cross-functional teams. The ideal candidate has extensive experience in customer support for hardware/software systems and expertise in networking technologies.

Base salary is competitive, with a range of $108,000 to $207,000 based on experience. Equity and benefits are provided, promoting an inclusive work environment.

Qualifications

• 5+ years in customer support for hardware and software.
• Degree in Networking, Computer Science, or equivalent.
• Experience with established AI technologies.

Responsibilities

• Resolve sophisticated customer technical issues.
• Provide product support via calls and emails.
• Collaborate with internal teams on customer feedback.

Skills

Networking Technology

Linux OS System Administration

Debugging Networking Protocols

Data Center Technologies

AI Solutions Adoption

Education

Degree in Networking or IT

Tools

Wireshark

TCPDUMP

Docker

Kubernetes

Job description

We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to be engaging with one of our prestige customers onsite and remote, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will act as the primary point of contact for this customer. You will spend a minimum of one week per month at the customer site in Memphis, TN, US, supporting technical questions, debugging, and issue resolution. As a member of our NVEX Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues.

What You Will Be Doing

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.
• Responding to customer product support inquiries via telephone, email or conference calls
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements

What We Need To See

• 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
• Shown use of established AI technologies in day-today job responsibilities.
• Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.

Profound Knowledge And Experience (solving) In The Following Skills

• Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
• Linux OS including System Administration and Networking (LFCS / RHCSA)
• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes)
• Adoption of AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in your daily work routine.

Ways To Stand Out From The Crowd

• Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
• Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
• Shell Scripting (Python, bash, Ansible, yaml, etc…)
• Effective and comprehensive fixing / debugging methodology

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 207,000 USD for Level 4.

You will also be eligible for equity and benefits.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.