Senior Hosted VoIP & PBX Field Technician - Remote

Resolution Health And Wellness Ctr; Arbutus (MD); Remote; USD 41,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation based on 경험

Professional growth opportunities

Technical training and development

Established customer base and varied,/

Job summary

Premier Business Technologies is seeking an experienced Hosted VoIP / PBX Technician who can install, configure, troubleshoot, and support business telephone systems. The role mixes onsite customer installations with remote hosted PBX administration and ongoing support.

The ideal candidate will understand both business telephone systems and the networking infrastructure needed for reliable operation, with strong customer service and travel readiness.

Qualifications

• Minimum 3 years of hands-on hosted VoIP or business telephone system experience.
• Proven ability to independently install business telephone systems.
• Experience remotely administering hosted PBX systems.
• Strong understanding of SIP, TCP/IP networking, and VoIP troubleshooting.

Responsibilities

• Install and configure hosted VoIP systems at customer locations.
• Provision IP phones, extensions, voicemail, auto attendants, ring groups, and call queues.
• Administer hosted PBX platforms remotely, including changes and troubleshooting.
• Diagnose call-quality issues and SIP registration failures.
• Configure routers, switches, firewalls, VLANs, DHCP, NAT, and QoS.
• Coordinate number porting, carrier activations, and migrations.
• Support multiple IP phone models (Yealink, Poly, Grandstream).
• Perform onsite installations, training, and remote support.

Skills

VoIP troubleshooting

TCP/IP networking

SIP signaling

Customer service

Tools

3CX

RingCentral

Yeastar

Job description

Premier Business Technologies is seeking an experienced Hosted VoIP / PBX Technician who can install, configure, troubleshoot, and support business telephone systems. The role mixes onsite customer installations with remote hosted PBX administration and ongoing support.

The ideal candidate will understand both business telephone systems and the networking infrastructure needed for reliable operation, with strong customer service and travel readiness.