Hosted VoIP Systems Technician – Field Service

Resolution Health And Wellness Ctr; Arbutus (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Exposure to telecom & networking tech

Technical training & development

Long-term career growth

Supportive working environment

Job summary

Premier Business Technologies (PBTechs) seeks an experienced Hosted VoIP Technician to install, configure, and support business telephone systems for local clients. You will work on-site and remotely, handling phone provisioning, PBX features, and network troubleshooting.

Ideal candidates have hands-on hosted VoIP experience, SIP knowledge, and strong customer-service skills. Travel to customer locations is required as part of the role.

Qualifications

• Minimum 2 years of hands-on hosted VoIP or business telephone system experience preferred.
• Experience configuring and supporting hosted PBX platforms.
• Strong understanding of SIP-based telephony and IP networking.
• Experience provisioning IP phones and troubleshooting VoIP connectivity.
• Ability to diagnose network-related voice quality and call-routing issues.
• Experience with routers, switches, firewalls, and business internet connectivity.
• Excellent troubleshooting and customer service skills.
• Ability to work independently and travel to customer locations.

Responsibilities

• Install, configure, maintain, and troubleshoot hosted VoIP business telephone systems.
• Provision and configure IP desk phones, cordless phones, and related devices.
• Set up extensions, ring groups, call queues, auto attendants, voicemail, and call forwarding.
• Configure and troubleshoot hosted PBX features and administrative portals.
• Diagnose call-quality issues, dropped calls, one-way audio, registration failures, and connectivity problems.
• Troubleshoot SIP, NAT, DHCP, DNS, VLANs, QoS, and other network-related VoIP issues.
• Configure business routers, switches, and network connections as needed.
• Support telephone number porting, service activations, and carrier coordination.
• Perform onsite customer installations, system migrations, and user training.
• Work with internet service providers and VoIP carriers to resolve service problems.
• Document installations, configurations, service tickets, and customer support activities.
• Provide remote and onsite technical assistance to business customers.

Skills

VoIP troubleshooting

SIP networking

IP networking

Customer service

Independent work

Travel to customer sites

Driver's license

Tools

3CX

RingCentral

Yeastar

Job description

Premier Business Technologies (PBTechs) seeks an experienced Hosted VoIP Technician to install, configure, and support business telephone systems for local clients. You will work on-site and remotely, handling phone provisioning, PBX features, and network troubleshooting.

Ideal candidates have hands-on hosted VoIP experience, SIP knowledge, and strong customer-service skills. Travel to customer locations is required as part of the role.