Telecom Field Service Technician – On-Call & Travel

Forerunner Technologies, Inc.; Brockton (MA); On-site; USD 48,000 - 72,000; Full time

Job summary

Forerunner Technologies, Inc. is seeking a Field Service Technician to diagnose and repair telecom and data equipment across customer sites. The role requires strong communication, hands-on technical skills, and the ability to install, configure, or repair Key and PABX phone systems and related voicemail/IP services.

The ideal candidate travels daily, may stay overnight occasionally, and supports customers with on-site and remote troubleshooting while maintaining safety and quality standards.

Qualifications

• 3–5 years of related telecommunications experience.
• Basic knowledge of VoIP, networks and data.
• Able to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Able to write routine reports and communicate with customers or colleagues when resolving trouble reports.
• Must be able to work independently with minimal guidance, while maintaining urgency for customer-impact issues.

Responsibilities

• Performs installation, maintenance, and troubleshooting on Key and PABX phone systems.
• Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products.
• Tests and turns up telephone lines, PRI's, voice and data T-1's, trunks, and integrated circuits.
• Troubleshoots telephone system hardware/software, voicemail, and telephone set issues on site and remotely.
• Installs cables and testing.
• Maintains rapport with customers by discussing issues and providing technical support.
• Supports other departments with corrective actions to Trouble Tickets and TAC assistance as required.
• Identifies demarc, pretests and installs IAD and loop testing at customer premises; assists remote centers.

Skills

VoIP knowledge

Networking basics

Troubleshooting

Customer service

Project coordination

Tools

PABX systems

IAD testing equipment

Job description

Forerunner Technologies, Inc. is seeking a Field Service Technician to diagnose and repair telecom and data equipment across customer sites. The role requires strong communication, hands-on technical skills, and the ability to install, configure, or repair Key and PABX phone systems and related voicemail/IP services.

The ideal candidate travels daily, may stay overnight occasionally, and supports customers with on-site and remote troubleshooting while maintaining safety and quality standards.