Telecom Field Service Technician – IP-PBX VoIP Expert Travel

Forerunner Technologies, Inc.; Dayton (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Forerunner Technologies, Inc. in Dayton, OH seeks a Field Service Technician with strong communication and technical skills. The role involves diagnosing and solving telecom issues, performing on-site installations, and supporting customers with a range of phone systems, network and data equipment.

Travel and on-call night work are expected. You will install, configure, and repair equipment, coordinate with customers, and ensure services meet specifications.

Qualifications

• 3-5 years of related telecommunications experience.
• Basic knowledge of VoIP, networks and data.
• Able to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Able to write routine reports and correspondence and communicate effectively with customers or colleagues.
• Must be able to work independently with minimal guidance and a sense of urgency for customer-impacting issues.
• Must be able to sit or stand for extended periods and lift up to 50 lbs.

Responsibilities

• Perform installation, maintenance, and troubleshooting on Key and PABX phone systems.
• Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products.
• Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely.
• Install cables and perform testing; turn up of lines, PRI's, voice and data T-1's, trunks, and ICs.
• Establish service by studying equipment requirements, researching documentation, ordering parts, completing installations and conducting acceptance tests.
• Maintain rapport with customers by providing technical support and recommending improvements.
• Support other departments by addressing Trouble Tickets and assisting TAC as required.
• Identify demarc, pretest and install IAD and loop testing at customer premises; assist remote centers with hosted IP-PBX/ managed services.

Skills

Telecommunications experience

VoIP knowledge

Network & data knowledge

Reading/writing reports

Independent work

Physical ability (lift 50 lbs)

Job description

Forerunner Technologies, Inc. in Dayton, OH seeks a Field Service Technician with strong communication and technical skills. The role involves diagnosing and solving telecom issues, performing on-site installations, and supporting customers with a range of phone systems, network and data equipment.

Travel and on-call night work are expected. You will install, configure, and repair equipment, coordinate with customers, and ensure services meet specifications.