VoIP Systems Support Technician – On-Site Expert

Nova Communications; Plymouth (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Training & development

Vision insurance

Job summary

Nova Technologies is seeking a skilled VoIP technician to own reliability for hosted and on-premise deployments. On-site role with occasional client-site work in the surrounding area; you will configure, troubleshoot, and support client systems to keep phone services running smoothly.

You will work with a hosted and on-premise VoIP environment, resolve tickets with minimal repeat visits, and document configurations and resolutions in ConnectWise.

Qualifications

• Production VoIP system support experience (hosted or on-premise).
• Solid networking knowledge: QoS, VLANs, SIP trunking and impact on call quality.
• Ability to troubleshoot under time pressure while maintaining documentation.
• Clear, professional communication with clients who may not be technical.

Responsibilities

• Configure, provision, and troubleshoot hosted and on-premise VoIP systems for client accounts.
• Diagnose and resolve voice quality, routing, and connectivity issues with root-cause focus.
• Support client onboarding and system cutovers, including testing before go‑live.
• Maintain documentation of configurations, client environments, and ticket resolutions in ConnectWise.
• Coordinate with network and cabling technicians on multi-part installs affecting VoIP performance.
• Communicate with clients during support calls to build confidence and explain fixes.

Skills

VoIP support experience

Networking fundamentals

Time‑pressure troubleshooting

Client communication

Tools

ConnectWise

Job description

Nova Technologies is seeking a skilled VoIP technician to own reliability for hosted and on-premise deployments. On-site role with occasional client-site work in the surrounding area; you will configure, troubleshoot, and support client systems to keep phone services running smoothly.

You will work with a hosted and on-premise VoIP environment, resolve tickets with minimal repeat visits, and document configurations and resolutions in ConnectWise.