Senior Help Desk & Desktop Support Specialist

Odyssey Information Services; Anaheim (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT services firm is seeking a Help Desk Analyst in Anaheim, CA. The ideal candidate will have over 5 years of experience in support roles and possess strong technical knowledge for troubleshooting end-user IT issues. Responsibilities include providing responsive support, documenting processes, and maintaining service desk records. This position is a contract employment type aimed at ensuring software and hardware stability across the organization, emphasizing customer service excellence.

Qualifications

• 5+ years of experience in a help desk or desktop support role.
• Strong knowledge of desktop support, troubleshooting, and performance analysis.
• Experience with O365, Azure AD, Firewall technologies, and Windows Server.

Responsibilities

• Provide responsive support for all organizational operating systems.
• Respond to incoming help desk requests from end users.
• Use diagnostic tools and resources to assist with troubleshooting.

Skills

Desktop support

Troubleshooting

Communication skills

Performance analysis

Education

Associate degree in computer science or related field

Tools

O365

Azure AD

Firewall technologies

Windows Server

Job description

A leading IT services firm is seeking a Help Desk Analyst in Anaheim, CA. The ideal candidate will have over 5 years of experience in support roles and possess strong technical knowledge for troubleshooting end-user IT issues. Responsibilities include providing responsive support, documenting processes, and maintaining service desk records. This position is a contract employment type aimed at ensuring software and hardware stability across the organization, emphasizing customer service excellence.