IT Support Technician — Help Desk | Growth & Benefits

Access Systems, Inc.; United States; On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Full benefits package

401(k) matching

Continuous training opportunities

Onsite gym

Team events and trips

Job summary

A growing technology firm is seeking an IT Support Technician to provide essential support for IT systems and customer interactions. This role involves troubleshooting various IT environments, maintaining accurate documentation, and resolving technical issues. The ideal candidate has at least two years of experience, strong communication skills, and a proactive work ethic. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, alongside ongoing training and career advancement opportunities.

Qualifications

• Minimum of two years of related experience in IT support.
• Familiarity with various IT environments and troubleshooting.
• Strong work ethic with effective communication skills.

Responsibilities

• Monitor and resolve IT issues related to servers and workstations.
• Document support activities and track time on tasks.
• Prioritize IT support tickets based on established processes.

Skills

IT troubleshooting

Customer service communication

Documentation skills

Problem-solving

Job description

A growing technology firm is seeking an IT Support Technician to provide essential support for IT systems and customer interactions. This role involves troubleshooting various IT environments, maintaining accurate documentation, and resolving technical issues. The ideal candidate has at least two years of experience, strong communication skills, and a proactive work ethic. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, alongside ongoing training and career advancement opportunities.