Help Desk Technician (Remote)

Thrivas Staffing Agency; Saint Petersburg (FL); Remote; USD 23,000 - 36,000; Full time

Benefits offered by this job

Full benefits after 90 days probation

Job summary

Thrivas is hiring an experienced Help Desk Technician. The role is full-time and permanent with a flexible schedule and the option to work from home. Benefits are provided after a 90-day probationary period.

The ideal candidate will have IT support experience or a Degree/Certificate in Information Technology and some professional customer service experience, such as in a call center. Bilingual applicants are encouraged but not required.

Qualifications

• Several years of IT support experience or a degree/certificate in IT.
• Some professional experience such as customer service in a call center.

Responsibilities

• Provide customer service support to individuals and businesses.
• Assist new users with basic training questions; forward training modules and direct them to the online support page for FAQs.
• Troubleshoot technical issues submitted through our online ticket center or answer calls from users having issues navigating the system.
• Senior Help Desk Techs will assist with integrating multiple systems to the company’s program.

Skills

IT support experience

Customer service experience

Call center experience

Education

Degree/Certificate in Information Technology

Job description

Software company is hiring an experienced Help Desk Tech. The position is full time and permanent. The hours for this position are flexible and you may work from home. The company provides full benefits after a 90 day probationary period.

This is a software development company with a nationwide client base. The ideal applicant will either have several years of experience providing I.T. support or have a Degree/Certificate in Information Technology and have some professional experience such as customer service in a call center. Bilingual applicants are strongly encouraged to apply; however this is not a requirement.

The Help Desk Technician is responsible for providing customer service support to individuals and businesses. Assist new users with basic training questions; re-forwarding training modules and directing them to the online support page for frequently asked questions. You will also troubleshoot technical issues submitted through our online ticket center or answer calls from users having technical issues or trouble navigating the system. Senior Help Desk Techs will also assist with integrating multiple systems to the company’s program.