Technical Support Specialist - 24/7 Desk & Network

Collabera; Irvine (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid vacations

Medical insurance

Dental insurance

Vision insurance

401K retirement savings plan

Life insurance

Disability insurance

Job summary

A leading technology services company in California is seeking a Technical Support Representative responsible for ensuring smooth operations of technology applications and providing effective customer support. Candidates should have 1-2 years of desktop support experience, possess network support knowledge, and demonstrate excellent troubleshooting skills. The role involves assisting clients with software and hardware issues and requires effective communication with both technical and non-technical personnel.

Qualifications

• 1 to 2 years in Desktop Support role.
• Must have some network support experience.
• Experience troubleshooting connectivity issues.

Responsibilities

• Ensure proper operation of technology applications and equipment.
• Provide day-to-day technical support for network infrastructure.
• Utilize soft skills to resolve client issues.

Skills

Desktop Support

Network Support

Troubleshooting Connectivity Issues

Customer Service

Effective Listening Skills

Education

High school diploma or GED

Job description

A leading technology services company in California is seeking a Technical Support Representative responsible for ensuring smooth operations of technology applications and providing effective customer support. Candidates should have 1-2 years of desktop support experience, possess network support knowledge, and demonstrate excellent troubleshooting skills. The role involves assisting clients with software and hardware issues and requires effective communication with both technical and non-technical personnel.