IT Support Specialist - Onsite & Remote Helpdesk Pro

firstPRO, Inc; Canton (MA); On-site; USD 34,440 - 55,104; Full time

Job summary

A leading staffing agency is seeking an experienced IT Support Specialist to provide hands-on technical support to onsite and remote employees. The role requires strong technical skills across multiple platforms and excellent communication abilities. Ideal candidates will have 3-5 years in IT support, a high school diploma, and relevant certifications. This position offers a contract employment type and requires the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 3–5 years of professional experience in IT support or helpdesk environment.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) preferred.

Responsibilities

• Serve as the first point of contact for IT inquiries.
• Build, configure, and maintain employee laptops and desktops.
• Troubleshoot and resolve technical issues for onsite and remote employees.
• Log all service requests and document resolutions.

Skills

Technical skills with Windows 10/11

Active Directory

Azure

Office 365

Endpoint Manager (Intune)

Troubleshooting ability

Communication skills

Customer service skills

Education

High school diploma

Associate's degree in Information Technology

Job description

A leading staffing agency is seeking an experienced IT Support Specialist to provide hands-on technical support to onsite and remote employees. The role requires strong technical skills across multiple platforms and excellent communication abilities. Ideal candidates will have 3-5 years in IT support, a high school diploma, and relevant certifications. This position offers a contract employment type and requires the ability to manage multiple priorities in a fast-paced environment.