Senior Help Desk Lead — Mission-Critical IT Solutions

Leidos Inc; Bethesda (MD); On-site; USD 116,000 - 210,000; Full time

Benefits offered by this job

Paid Time Off

11 paid Holidays

401K with 6% company match

Flexible Schedules

Discounted Stock Purchase Plans

Technical Upskilling

Education and Training Support

Parental Paid Leave

Job summary

Leidos seeks a Principal Help Desk Specialist in the Intelligence Sector's ASBA, leading a team to resolve highly complex customer issues and coordinate corrective actions. The role may involve remote access to end-user desktops/servers (Windows or Linux) and applying deep technical knowledge across multiple disciplines.

The position emphasizes installation, configuration, administration, support, and maintenance of systems, with a focus on delivering mission-critical outcomes.

Qualifications

• Active TS/SCI with polygraph required.
• Experience leading major technology initiatives across architecture, design, integration, modernization and implementation.
• Bachelor's degree with 12+ years of experience or MS with 10+ years of experience (or equivalent).
• Physical ability to lift 30–50 lbs and crawl under desks for set-up.

Responsibilities

• Lead a team and interact with customers to handle inquiries and problems.
• Remotely log into endpoints to perform configuration and remedial actions.
• Develop in-depth technical solutions across multiple platforms.
• Install, configure, administer, support, and maintain systems and related hardware.
• Drive projects and processes spanning multiple technical areas.

Skills

Team leadership

Customer support

Troubleshooting

Systems administration

Education

Bachelor's degree + 12+ years experience

Tools

Windows OS

Linux OS

Job description

Leidos seeks a Principal Help Desk Specialist in the Intelligence Sector's ASBA, leading a team to resolve highly complex customer issues and coordinate corrective actions. The role may involve remote access to end-user desktops/servers (Windows or Linux) and applying deep technical knowledge across multiple disciplines.

The position emphasizes installation, configuration, administration, support, and maintenance of systems, with a focus on delivering mission-critical outcomes.