Senior Help Desk Analyst – Windows and AD Support

Astir IT Solutions, Inc.; Trenton (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Astir IT Solutions, Inc. is seeking a Helpdesk Coordinator based in Trenton, New Jersey. The ideal candidate will possess a minimum of 5 years of experience in IT support, with proficiency in Microsoft applications. This role requires excellent communication skills and the ability to work in a fast-paced environment.

Responsibilities include providing first-response help desk support, maintaining operational knowledge of various applications, and ensuring thorough documentation of resolved issues.

Qualifications

• Minimum 5+ years of experience in a relevant IT support role.
• Excellent communication skills to interact with end users.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Maintain knowledge of operating environment and applications.
• Log incoming problems and requests, resolving them efficiently.
• Provide first response help desk support to all clients.
• Assist with site support and specific project assignments.
• Ensure proper documentation of closed problems.

Skills

Knowledge of Microsoft Windows Server

Active Directory

Office 365

Microsoft Excel

Microsoft Word

Microsoft Visio

Clear communication skills

Job description

Astir IT Solutions, Inc. is seeking a Helpdesk Coordinator based in Trenton, New Jersey. The ideal candidate will possess a minimum of 5 years of experience in IT support, with proficiency in Microsoft applications. This role requires excellent communication skills and the ability to work in a fast-paced environment.

Responsibilities include providing first-response help desk support, maintaining operational knowledge of various applications, and ensuring thorough documentation of resolved issues.