IT Help Desk Specialist: Calm, Clear User Support

Mbi Llc; Trenton (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology support company in Trenton, NJ, is seeking a Help Desk Coordinator to assist customers with computer issues. The role requires excellent communication skills and knowledge of Microsoft applications. Responsibilities include providing first-response help desk support, troubleshooting issues, and maintaining logs of support activities. Ideal candidates will have experience in a fast-paced environment and the ability to prioritize tasks effectively. Training on AOC systems will be provided.

Qualifications

• Experience using email (Outlook) - 3 years required.
• Experience working in a position requiring calm demeanor when dealing with upset users - 2 years required.
• Experience with MS Excel - 2 years highly desired.
• Experience with MS Word - 1 year highly desired.
• Experience with MS Visio - 1 year highly desired.

Responsibilities

• Maintain thorough working knowledge of operating environment and applications.
• Log all incoming problems and requests.
• Provide first response help desk support.
• Follow up status to end-users.

Skills

Excellent communication skills

Computer knowledge

Tools

Microsoft Windows 10

Microsoft Windows Server

Active Directory

Office 365

MS Excel

MS Word

MS Visio

Outlook

Job description

A technology support company in Trenton, NJ, is seeking a Help Desk Coordinator to assist customers with computer issues. The role requires excellent communication skills and knowledge of Microsoft applications. Responsibilities include providing first-response help desk support, troubleshooting issues, and maintaining logs of support activities. Ideal candidates will have experience in a fast-paced environment and the ability to prioritize tasks effectively. Training on AOC systems will be provided.